ORG Blog

A Structure for Working Together – The National Quality of Work Center is Conceived

This is the first installment of a six-part blog series from Overland Resource Group, exploring the past, the current state, and the future of union-management collaboration and employee engagement. 

Of all the management rights, budgetary responsibility is perhaps the one most tightly held. At the same time, some of the loudest laments we hear from management leaders are that employees do not understand the business, or the budgetary realities and financial constraints under which they must operate. Therein lies the root of a vicious cycle: in the spirit of protecting a coveted management right, leaders may inadvertently perpetuate an informational vacuum, which gets filled with misinformation, rumor and hearsay.

November 22, 2014 will be the 21st anniversary of the end of the Association of Professional Flight Attendants (APFA) strike at American Airlines. This is significant to me for several reasons– one is because I was there, in the middle, and I remember it like it was yesterday. The second is because recent history reminds me of the power of external influences on the labor- management process in the United States.

Once in a while a story comes along that cuts through the chatter, clutter and cynicism that seem to permeate our collective conversation. These are the stories that keep alive a picture of what we can be when we're at our best together.

As I took to the podium for a panel discussion at the 66^th Annual Meeting of the Labor and Employment Relations Association earlier this month, it was with a delightful trifecta of emotion:

I wrote a blog for Plant Services, an online magazine, titled “Lean Manufacturing: Can Employee Resistance be Transformed to Buy-In?”

My response to the question was an emphatic “yes!” and the exploration of that topic got me thinking about my experiences with implementing Lean processes in union environments. So, to the obvious follow-up question, “Can lean manufacturing be implemented in a union environment?” my equally emphatic answer is “Yes, of course!”

Like most others in the labor relations arena, we watched with great interest the events and debates surrounding the recent vote by the workforce at the Volkswagen plant in Chattanooga, TN, on whether or not to be represented by the United Auto Workers. Clearly enormous gaps exist between those who believe that unions are a thorn in the side of any organization and those who believe the UAW and VW had the opportunity to launch an alternative approach to traditional labor-management relations.

Part 3 of 3 in an Interest-Based Leadership series