ORG Blog

Five Surefire Ways to Create Distrust with Employee Surveys

While much can be learned by conducting employee surveys, many corporations have learned the hard way that poor surveying technique can do more harm than good. In fact, generally, when executives are opposed to surveying, their opposition is based on poor experiences with surveying in the past.

Topics: Leadership Conflict Resolution Sustainable Change

Voices, Votes, and External Influence: Labor Management History Repeats Itself

November 22, 2014 will be the 21st anniversary of the end of the Association of Professional Flight Attendants (APFA) strike at American Airlines. This is significant to me for several reasons– one is because I was there, in the middle, and I remember it like it was yesterday. The second is because recent history reminds me of the power of external influences on the labor- management process in the United States.

Topics: Conflict Resolution Collaboration Labor Management Sustainable Change Overland Resource Group Leadership

Labor-Management Collaboration on Communication Drives Business Improvement

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In organizations that are shifting toward higher levels of labor-management collaboration, “joint” communication that includes both management and union perspectives can demonstrate that organizational change is taking place in immediate and very visible ways. When employees see communication processes begin to reflect diverse perspectives– rather than strictly the company line or union messaging– it signals movement to a more open and honest environment and the development of collaborative relationships. Joint work and joint communication go hand and hand, each supporting and strengthening the other.

Topics: Collaboration Leadership Conflict Resolution Breakthrough

The Interest-Based Leadership Checklist: A Crucial Tool for Effectively Guiding Difficult Conversations

Part 3 of 3 in an Interest-Based Leadership series

Topics: Conflict Resolution Labor Management Leadership Overland Resource Group Collaboration

Labor-Management Relations at BART: Weathering a Storm of Their Own Making

danger thin iceWe didn’t want to be right.

Topics: Conflict Resolution Labor Management Leadership

A Tale of Two Leaders: How Interest-Based Leadership Affects Employee Engagement

Part 1 of 3 in an Interest-Based Leadership series

Topics: Labor Management Leadership Collaboration Sustainable Change Conflict Resolution

FAA Bucks Trend in Declining Employee Satisfaction

Amidst the barrage of sequestration-related negativity confronting the federal sector, there are bright spots that deserve not just notice, but celebration. Take, for example, the Federal Aviation Administration which, as the largest sub-component of the Department of Transportation, helped propel DOT to the top of the list of Most Improved Large Agencies in the Best Places to Work in the Federal Government® rankings. Of particular note is the fact that the agency made significant progress at a time when a majority saw their employee satisfaction levels decline. As noted on the Best Places website, “Employee satisfaction decreased in 66 percent of agencies. A few agencies, however, defied the government-wide convention, including the Department of Transportation, a large agency which raised its score a full 4.1 points.”

Topics: Collaboration Labor Management Leadership Conflict Resolution Sustainable Change

Freshmen Orientation Should Include Collaboration Course

The following blog appeared in the January 9 edition of The Hill, a congressional newspaper that publishes daily when Congress is in session, and was also included in its Congress blog.

Topics: Collaboration Labor Management Leadership Conflict Resolution

Intractable Conflict At Hostess Brands

There is no question. If we look carefully enough at the labor/management conflict currently underway at Hostess Brands between the company and the Bakers’ Union we will see that this fight is clearly a full-blown intractable conflict.

For those of us who study these types of disputes, there are several signs that signal the presence of an intractable conflict -- i.e., humiliating dignity violations from both sides, hostile stereotyping by each side, and a merciless effort by each party to blame the other for everything that’s wrong.

All of these dynamics are now clearly at play in the conflict at Hostess Brands. Given this, there’s no doubt this dispute, at one point or another, is going to become a textbook example of an Intractable Conflict.

Topics: Labor Management Collaboration Conflict Resolution Leadership

The Twinkie War: An Intractable Conflict

A few years ago we began to incorporate into our practice an increasingly researched concept commonly referred to as “Intractable Conflict.” In the simplest terms , an Intractable Conflict is one in which the parties have become so incensed with one another that they choose to get even rather than to seek resolution to their disagreement, even though it will very likely result in their own demise.

Topics: Labor Management Collaboration Conflict Resolution