Interview with Randy Babbitt of Southwest Airlines

Randy Babbitt is Senior Vice President of Labor Relations for Southwest Airlines. Previously, he was Administrator for the Federal Aviation Administration (FAA), and is former president of Airline Pilots Association (ALPA) labor union, and a retired airline captain. Here he describes first-hand examples from his career within government, labor unions, and airline industry the critical need for trust, respect, and recognition of shared interests on building a winning collaborative cultures, particularly within unionized organizations.