Interview with Dr. Robert Tobias of American University

Bob Tobias, is Director of Public Sector Executive Education at American University and former president of the National Treasury Employees Union, which represents 150,000 bargaining unit employees in 31 federal agencies and departments. He discusses the relative costs and rewards of collaborative versus adversarial relationships within organizations. He notes “If I assume that you’re out to get me and you assume that I’m out to get you and the only way that we can resolve this conflict is through arm wrestling then that’s the way we’re going to behave.”