Donna Hicks, Associate at Harvard’s Weatherhead Center for International Affairs, and author of Dignity: The Essential Role it Plays in Resolving Conflict (forward by Rev. Desmond Tutu). Drawing from research and her 20 years of international conflict resolution experience, plus cutting edge research, Hicks explains how dignity is at the root of most conflicts, whether between warring nations or labor/management, and what leaders must do to reconcile and avoid “dignity violations” that poison organization cultures and damage the bottom line.
In the Overland Profiles in Collaboration Interview series, we share first-hand accounts from union leaders, management executives and organizational change experts who have led, and lived, conflict-to-collaboration transformations.
When we can work together... we wind up with my fingerprints and your fingerprints on the final product. We're much more likely to embrace it-- to operate with it-- because we helped design it. That's collaboration," said Randy Babbitt, Southwest Airlines senior vice president of labor relations, retired FAA Administrator, and former president of the Airline Pilots Association
These leaders have disproved the myth that labor and management have to be adversaries by the very nature of their roles; that confrontation is what they do; that disagreeable is just how they are. Their stories are inspiring; their results impressive, their resolve unshakeable.