Donna Hicks, Associate at Harvard’s Weatherhead Center for International Affairs, and author of Dignity: The Essential Role it Plays in Resolving Conflict (forward by Rev. Desmond Tutu). Drawing from research and her 20 years of international conflict resolution experience, plus cutting edge research, Hicks explains how dignity is at the root of most conflicts, whether between warring nations or labor/management, and what leaders must do to reconcile and avoid “dignity violations” that poison organization cultures and damage the bottom line.